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Please READ and CONSIDER all the information
presented here before applying.
If you apply for this position, for you to be considered, be sure to
respond to what you read below, a resume or CV alone is not sufficient.
Work in Crete:
We continue to expand a great company with high
values and a grand future.
The location & setting:
A dream come true: you could be living a village life in the middle of
Crete, working in a rural office below the White Mountains, near the
sea, good climate, no city commute, beautiful, inspiring, safe
environment. Close to the coast and a twenty minute drive from Chania.
The work environment:
Hectic, challenging, internet-related, operating to world standards.
Our team is focused on providing outstanding service from our cheerful,
positive, yet thoroughly professional, fast-paced office.
The person this position is
for:
For those who strive for excellence every day, thrive on challenging
themselves and on learning new things.
Intelligent, passionate people, professional, confident and competent,
who are happy in a career (and would die of boredom doing a just a job
to pay the bills).
What we are looking for is someone who has the personal enthusiasm and
abilities, feel and sensibilities to do the work involved. Previous
travel industry experience and degrees are not required.
You will need to be happy to be trained extensively for the first few
months in applying our company philosophy and in the use our proprietary
systems.
The position:
Assistant for Customer Care, correspondence, and office administration.
To advance to Customer Care Advisor and higher levels.
Full-time, year-round position. Monday to Friday,
9-5, with 2-3 hours on 1 or 2 Saturdays per month.
Starting salary
Gross: 13333.00 euros/year.
Click here to see what this means
Starting date:
Ongoing
availability.
The company:
A lively, revolutionary, growing, internet company dealing with travel
in a unique way, researching and providing truthful, clear,
inspirational information and personal reservations for worldwide
visitors coming to Greece.
Interested?
Read more
We offer you the opportunity of a lifetime: you will work with a small
group of enthusiastic, intelligent, considerate and supportive people,
in a enjoyable environment work that
is easy to get up for each morning!
THE WORK ENTAILS:
Everybody, at times, does everything.
You may be replying to customers by email one
minute, then updating hotel prices in Excel the next, be interrupted
frequently as new tasks steal priority, answer phones, calculate quotes,
fax hotels, assemble information from online and offline sources. A typical days
mix what we actually thrive on.
All this we do with
flair, with humour, with grace, with panache and we derive enormous
enjoyment and fulfillment from it every day.
Detailed work description follows
below.
Want to join us?
To be a successful candidate
YOU MUST BE:
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An articulate, quick-witted, highly enthusiastic,
customer-centric individual.
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Someone for whom the excitement of achieving
successful work, leading to ecstatically happy customers the reward
of knowing you did a great job is one of your key driving forces.
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A person with a strong desire to help and guide
customers find and choose the appropriate destination.
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Passionate about phenomenal customer service and
happy to resolve special requests.
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Able to actively listen.
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Computer literate and have the ability to learn
new computer systems.
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Good and accurate with figures.
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Someone who has excellent written and oral
communication skills (in the English language) and loves writing.
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Able to communicate appropriately to diverse
audiences.
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Well-rounded and well-traveled, worldly.
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Conscious (we mean it!), deliver your best to our customers -
beyond simple mechanics and convention.
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Someone who acts with ethics and integrity, by choice.
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A person with a solid work ethic, discretion, ambition,
a life-long learner.
YOU SHOULD HAVE:
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A passion for the subject of travel and
exceptional travel experiences.
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Strong interpersonal and communication skills. Clear, concise and easy-to-read writing
style.
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Detailed organizational abilities, strong office skills.
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Uncompromising attention to detail.
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Grace and patience in social
interactions on the phone, and in writing.
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Confidence and a sense of humour.
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Solid computer expertise in Word, Excel, Internet,
email programs (Outlook and Outlook Express).
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International experience working with people
from many different countries.
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Awareness of the small details that differentiate understanding and misunderstanding:
It is a fact that people use different phrases to mean the same thing -
and the same phrase to mean something different - whilst they all
ostensibly speak the same language!
WORK DESCRIPTION:
-
You will be part of the Customer Care team
everyone in our company has customer satisfaction and delight as their
primary goal.
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You will communicate (by email & telephone) with many incredible customers,
interesting individuals from all over the world, who trust your help
and guidance in planning their much-anticipated trip.
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Correspond by email with each our customers
in a clear, succinct way; in a thoroughly friendly and professional
manner - with military accuracy also being crucial. Apply the same to telephone communications as well.
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Build a rapport with both our customers and our
suppliers.
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Proactively ask insightful questions to clarify
customer travel objectives. Offer destination recommendations, answer questions
and address concerns.
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Assist in gathering, analysing, and
implementing/publishing content for our accolade-winning websites.
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Managing customer records and files, organizing office and project files.
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Light book-keeping and the ability to execute a
wide variety of administrative tasks.
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This position requires
flexibility, willingness to help in many areas and an ability to work
under pressure.
If you are an extraordinary person who strives for
excellence and sees your ideal job beginning to take shape in everything
said above, please apply.
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