Terms & Conditions


Terms & Conditions

Terms & Conditions

Making your booking
 

These Booking Conditions, together with our Privacy Policy together with any other written information we brought to your attention before we confirmed your booking, apply to your booking with Superb Travel, (registered address Kallipoleos 11, 71306 Heraklion, Crete, Greece. GNTO (EOT) License Number: 1039E60610137001), trading as CreteTravel.com (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Your booking is made as a consumer for the purpose of a holiday and for this reason only. By clicking the terms and conditions button you accept that the contract (Booking Confirmation) between us will only be formed when we send you our written confirmation (Booking Confirmation Email) and is subject to these terms and conditions. You should carefully check the details of our written confirmation below and inform us immediately of any errors or omissions.
 

Paying for your booking
 

A deposit is required in order for the booking to be confirmed. You are required to provide us your credit card details through our website. Deposits from property to property might be different, but in general, they are from  10% up to 40%. This is visible in the Booking & Cancelation Policy of each one of them.

Notice that the name on the credit card holder paying for the booking and the name stated in the Booking Confirmation MUST be the same. For this reason, a copy of proof of identity from the cardholder that made the booking along with the credit card that was used to make the booking might be asked on arrival.

The balance of the rental must be paid as stated in the Booking & Cancelation Policy of the property you have booked, before the Arrival Date as set out in our Booking Confirmation. If you fail to make a payment due to us in full and on time, we may treat your booking as canceled by you.
 

Security Deposits
 

In some properties a security is payable on arrival before the beginning of the tenancy, to cover during your stay the cost of any damages to the property or its contents. The amount must be paid with cash at the time of check-in directly to the Homeowner or keyholder. The amount less any applicable claims will be refunded to you in the same way it was paid to us. At the time of check-out
 

If you cancel or amend your booking
 

If you need to cancel or amend your Booking you must call us or email us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation from you. The cancellation policy described in your email confirmation (Booking & Cancelation Policy) applies to your Booking and CreteTravel.com will refund any amounts due to you in accordance with the agreed Cancellation Policy. In the event that: any balance required from you is not paid in accordance with the timeframes set out in the Cancellation Policy, or you do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your Booking as being canceled by you and the Cancellation Policy shall apply.

The Hotel or Villa owner reserves the right to cancel and refunds in full any reservation due to unforeseen weather conditions, Acts of God, property damage or other forms of forced property unavailability and or/to move/change guests other accommodation –if available- in the area, with Guests’ prior consent.

In the case of a cancellation due to external factors (Acts of God, Force Majeure), in no circumstance will the Homeowner be responsible for consequential damages of such cancellation (ticket loss, extra charges, etc) and no such claim(s) will be honored.
 

Cancelation or Alternation by CreteTravel.com
 

Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.
 

Your Accommodation
 

You can arrive at your accommodation according to the check-in time on the Arrival Date of your holiday and you must leave by the check out time on the Departure Date.

If your arrival will be delayed, you must contact the person whose details are given before your arrival so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. Do notice that especially for villas and house reservations, there will be a person waiting for you at the property so the arrival times must be sent to the contact person given, at least 2 weeks before your arrival day. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been canceled by you.
 

Your Obligations
 

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, in the same condition as you found them.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighboring properties.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancelation of the booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree to allow us or any representative of our access at any reasonable time during your stay for the purpose of essential repairs.
 

Our Responsibility for Your Booking
 

Your contract is with us and its terms and conditions apply. As an agent, we accept no responsibility for the actual provision of the accommodation. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the accommodation that we pass on to you in good faith.
 

Prices
 

We reserve the right to amend advertised prices at any time.  We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.  You must check the price of your chosen accommodation at the time of booking.
 

Insurance
 

We strongly advise that you take out a policy of insurance to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. You should also ensure that your travel insurance covers you for pre-existing medical conditions and the activities and excursions which you’ll be participating in. If you choose to travel without adequate insurance cover, neither we nor the hotel or villa will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
 

Guest Injury Disclaimer
 

Neither the owner of the property nor us (Superb Travel) can be held responsible for any accident or injuries that occurred to all guests during their stay at the property under any circumstances.
 

Children Policies
 

Children are generally accepted in the properties. However, some property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) at the party before finalizing a booking.
 

Cleaning & Maid Service
 

According to the information provided in facilities description of each property.
 

Special Requests
 

If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the hotel, villa owner, but we can't guarantee that they will be met, and we will have no liability to you if they are not.
 

Water & Electricity
 

Since water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to reestablish its supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.
 

Valuables
 

Valuables left at the property are at the clients' risks. Neither us (Superb  Travel/ CreteTravel.com ) nor the owner (and the property staff) can be held responsible for their loss or misplacement. All the properties do have safes so please do leave your valuable items there.
 

Complaints
 

We hope you will have no reason to complain but if you do, please bring it to the attention of the supplier(s) of the arrangements concerned promptly. Most problems can be resolved on the spot. If the matter is not dealt with to your satisfaction, please contact us so that we may be able to help you promptly. If you leave it until you vacate the accommodation, we may not be able to help you.

If the matter cannot be settled whilst you are on holiday, please contact us in writing as soon as possible following your return home, giving your booking reference number. We will liaise with the supplier(s) concerned to try and resolve your complaint and will respond as soon as we can.
 

Accommodation Ratings and Standards
 

All ratings provided by us are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries. We cannot guarantee the accuracy of any ratings given.
 

Documentation & Information
 

All descriptions and content on our website or otherwise issued by us relating to the accommodation is done as detailed as possible.  Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us.
 

Law
 

By accepting this leasing agreement the Guests hereby affirm that they have legally entered Greece for vacation reasons only and have the legal documents to prove it upon request of the Authorities. In the opposite case, the Rental Agreement is canceled immediately and payment is forfeited in full.

The contract (Booking Confirmation) between you and us is governed by the law Greece and we both agree that any dispute, matter, or other issues that arise between us will be dealt with by the Courts Greece.

Copyright All text and images on this site are copyright of CreteTravel.com and may not be used without our express written permission. SuperbTravel.gr / CreteTravel.com - Updated September 2020

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