FAQ Categories

2. Technical Questions

Email problems?

If your email address is at any of the following, please pay attention to this.  ( Comcast.net, Shaw.ca, AOL, Hotmail, Yahoo, MSN, Any other web-based email program, Anti-spam software or filters)

You MUST enter our address in your personal address book, "white list" or "safe list" on your email service. Otherwise, the filters used by these services may prevent you from receiving email from us.

We could send you a reply and you may not receive it, as it will be "blocked" or "stopped" by your email service or filter. And, any further attempts to contact you from our side will be rejected also.

(This has happened with several customers who are using these services, so please TAKE NOTE!)

To make sure you will be able to receive our emails, please do this:
Go to your "Address Book" and enter CreteTravel.com & our email address:
Name: CreteTravel.com
Email: reservations@cretetravel.com

For services that provide a "White List" or "Safe List" (of people who can legitimately contact you)
Add our domain (CreteTravel.com) and our email address reservations@cretetravel.com to this list

In Hotmail for instance, login to your account, click "Options" and then look down the list and below "Junk Filters" you'll see the words "Safe List". Just add reservations@cretetravel.com and the domain, CreteTravel.com, to your list.

This way you will receive our reply about your reservation enquiry, as well as all the answers to any questions you may have had about your visit to Crete. You don't want to miss this!

Back to top

What are cookies and why you use them?

Cookies are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make your experience on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

Back to top